well, in less than 3 hours, im in a car to dc. then im in dulles for a couple of hours. then im on a plane to portland oregon. im there for 10 days, then im back in la.
even 3 weeks wasnt enough in some respects. i miss parts of richmond. there are people i didnt see (trevor, andru, andrea, goose, susan [surprise. except not.]), things i didnt do (as always). i didnt get enough nice time with my family. but things like living at home are also a bit nutsy and i miss a lot of my routine (and items) that live in la.
i failed to mention my fight the other day with circuit city. i dont have the energy to recount it right now, but i will once we get to portland. i know chris also has a good circuit city story from this holiday season and i hope that he will post his as well. the combo of these two stories should convince you to never shop there ever again. (the item i got for christmas was the first time i have shopped/recommended/asked for something to be purchased there in over 5 years. it is also a mistake i wont repeat again.)
oh fine, ill type it up here and now.
black friday had all sorts of gameboy specials. most came with a free game – circuit city offered mario kart, target offered donkey kong country, toys r us/amazon offered super mario advance 4 (which is just super mario 3 from the nes). i wanted mario kart, so i let my mom know. then i found it on their website. my mom had already trudged up to the cc near our house at about 10am to find them all gone (of course). i called my sister and im-ed with her to share the link i found on circuit city’s site. ordered. whew.
santa brings an envelope on christmas day. i open it and out falls a gameboy. and nothing else. no headphones, no game. oops.
i knew it was going to be a problem, everything with circuit city always is.
i dont open the gameboy and get up at 9am to call circuit city on the 26th. i know form the bottom of my heart this is going to be a super pain in the ass.
i am on hold. and hold. and hold. even though they open the lines at 9am and thats when i call, i wait and wait. finally i get through. and get disconnected. thanks circuit city. i call back. this time my call is routed differently, as i get different hold messages. all with indian accents. finally i get through and get a new number i get to call.
i call and get connected with a woman named diania. i explain that we ordered this package online but they shipped just the gameboy. she imforms me this has happened before and they are probably out of the package. she assures me that i can run down to a store and pick up a game and headphones individually.
she asks for my nearest store and then puts me on hold to call. (time elapsed thus far: 30 minutes.)
she returns to the line, saying she had spoken to the ops manager at the store. oops. it appears that no, we didnt really order the package after all. but being a kind manager, i can have the headphones if i want. i explain patiently that i am sure we ordered the package (or at least were under the impression that we had ordered it from the website) and that i wanted the game.
we go back and forth on this for a while, as i explain that she will be providing me the game.
she tries a number of devices to convince me it was my mistake (things like: it would have shown up on the invoice if we had ordered the correct package [my counter was that it showed up as a gameboy and i wasnt aware what would show up on their receipt], that i searched for the product, which would have not shown the ‘weekly specials’ [i didnt search, i found it through the specials], that they dont list weekly specials on their site for ordering [except that the gameboy had an order button underneath the special]. my favorite part was when she told me i couldnt have found it by clicking online. i explained that i click many things on the web and i didnt remeber how i navigated there. but that she couldnt make sure sweeping statements about how i browsed. anyway, it made more sense we were fighting.) (time elapsed: 50 minutes.)
i ask her to try another store, another manager. she lets me know that she wont call another store and the manager at the store she did call is out. if i am willing to hang up, she will call me back in 24 to 48 hours with an answer. i tell her im leaving town in 48 hours and i want it resolved now. i let her know im not hanging up without my game. she tells me that it wont be two days, only up to 48 hours. i remind her 48 hours is 2 days. she suggests i talk to her supervisor. back on hold i go. (elapsed time: one hour.)
the supervisor, named kurtis, comes on the line. he repeats the same mantra over and over: “im sorry sir, there is nothing we can do.” i remind him there is something he can do, he is choosing not to do it. he offers me a 15 dollar gift certificate and the headphones. i stall more, asking why he wont make me happy. he tells me that this problem has been investigated already and it was my mistake not theirs. i remind him i am certain of the order button and that i know how to use the web. i was not confused as he likes to say. i also would like to point out that if it has been investigated, it means im not the only one complaining.
finally, im about to wear out. he wont stop repeating himself and wont do anything to let me get anywhere. i point out that we are arguing over 15 dollars (they have offered the headphones and 15 dollars, the game is 30). not only 15 dollars, but ive wasted an hour and a half of their time. and mine. i ask him to check another store. back on hold. (elapsed time: 1 hour, 25 minutes)
he returns, saying that the ops manager of the west broad store would honor me. i thank him, collect names and hang up.
a drive across town and i get what i thought had originally been ordered. the upside is that i also got to exchange teh color of my gameboy (as you didnt get to pick in the original package – it came silver). a small reward for massive inconveince.
so thats it. i wasted an hour and a half of my life, plus running all over town, plus not being able to open my present because circuit city fucked up their website and then tried to not honor their deal to me. i fought and i won.
and you can bet dimes to dollars that i will never ever even consider shopping there again. i would love to convince you of the same thing.
and now id like to pass the mic to chris and let him give you round two…
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