i need some help from you guys.
i have a credit card. just one. and i use it a lot. for almost everything. and since i have been in school, i have carried a balance. ive had this card for like 7 years now. i am what you might call a loyal customer.
and im not sure why.
i miss one payment by a week because i am in the hospital. i am charged a late fee and they cut my card off.
this is uncool. when i call on fri to find out why my card is off, they tell me. they tell me that my option is to make a debit purchase/charge on the phone. that will clear it all up. oh but wait. they would charge me 5 dollars for this service. even though i was in the hospital, even though i had mailed the check to them.
so i didnt do it.
i speak to my father, who suggests i call back today and make them remove the late fee because of my illness.
i call. i am told since they have never removed a late fee for me before, they can do it this once. they do not care if i was hospitalized. this is not why they are removing it. in fact, they can never remove the late fee again.
this seems to be a group that does not care about me as a customer. and, as kurt knows, i expect decent service. esp when i am paying you like i do my credit card company.
so i am ready to get a new card with a new company. i am ready to move my balance and try someone else.
this is where you come in. do you have a credit card or a credit card company you love? or one you loathe? kurt has suggested the amazon visa card, which i am leaning towards. i would like a card with: 0% apr for the first 6 months, at least on balance transfers. i would like some kind of reward system, since i charge so much. and i would like no annual fee.
what do you use?
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one more awesome story about stupid companies.
ive dropped my phone a lot. its broken so many times. its been superglued no less than 6 times. i am surprised it works.
when i signed up last christmas with sprint, in a 2 year contract, the nice woman helping me told me that, after 18 months with the same phone, i could get a discount towards a new one.
this is good. and the time is now.
i go to the sprint store a couple of weeks ago to look at the new phones. but the person there tells me i must sign a new 2 year contract.
what? thats not right.
today i call sprint to get the details.
the woman on the phone this time had atough time understanding me. but after a few moments, we reached the conclusion that i had had my phone for over 18 months. theresfore, i was entitled to a discount.
great! how do i get the discount?
oh, i go to a sprint store. but thats what i did and they gave me the hoopla about a new contract.
then she says: ‘well, yes, you have to sign a new 2 year contract.’
what? how is this a reward for having my phone for 18 months? how is this different than signing up for a new account? its the same thing. thats not a discount.
i ask her these questions and the answer is merely a ‘these are the rules.’
i say that it makes no sense. and then i followup by asking how much it is to cancel my account. she says 150 dollars. and i tell her, ‘excellent. this is what i will be doing.’
i thank her. she thanks me for choosing sprint. either oblivious or uncaring that i just told her that sprint was loosing a customer.
so i think this weekend, with any luck, ill become a verizon customer. unless someone has a better idea.
damn. i cant get over the idiots and the cons we have to put up with.
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